Search Results

Search results for:

CUSTOMER INVOLVEMENT MANAGER

FREE Dyslexia IT workshop
FREE Dyslexia IT workshop

8 week course to help with reading, writing and IT skills.

Eastline open days
Eastline open days

See behind the scenes at your local Eastline office.

Streets Ahead
Streets Ahead

The Summer issue of Streets Ahead is out now! Expect it to arrive at your door at the end of June/start of July.

Manchester’s digital campaign goes ON the road again
Manchester’s digital campaign goes ON the road again

Manchester’s campaign to help residents make the most of the internet is taking to the road.

Garage to rent
Garage to rent
Sky Ride is returning to the streets of Manchester!
Sky Ride is returning to the streets of Manchester!

Sunday 4 August.

Welfare Reform petition
Welfare Reform petition

Over 41,000 signatures already received.

Online services with Manchester City Council
Online services with Manchester City Council

Report , pay a bill and get information all with your own customer account.

Helping our customers to read and write
Helping our customers to read and write

"I'm very proud of making a positive difference to their lives." Sammy Minshull, Customer Literacy Champion.

Do you want to move house?
Do you want to move house?

Come to one of our HomeSwapper open days.

Yes to Homes
Yes to Homes

It's time to unravel the housing crisis. Watch this new film now.

Jobs available at other organisations

Eastlands Homes met with a group of protestors today, 17 May 2013
Eastlands Homes met with a group of protestors today, 17 May 2013

The group 'Gorton Against the Bedroom Tax' were lobbying about the inequality of the Government’s 'bedroom tax' and the devastating affect this is having on people's lives.

15 may

Welfare reform short guide
Welfare reform short guide

Read our guide that highlights key changes.

Site Manager

Customer Care Manager

Customer Care Officer

Administrator

2013 Gardening Competition OPEN NOW
2013 Gardening Competition OPEN NOW

WIN £200! Closing date Monday 29 July.

Frequently asked questions

Mutual Exchange

GMP Community Matters
GMP Community Matters

Latest newsletter from the East Integrated Neighbourhood Policing Team

Meet the Senior Management Team

Changes to the way our complaints are handled
Changes to the way our complaints are handled

We've made a few changes to the way we handle our complaints.

Need information on the changes to benefits?
Need information on the changes to benefits?

We have lots of information to help you, including our latest newsletter.

We're sorry if an article in our customer newsletter offended you. Please read our response here.

Would you like to know how to use the internet?
Would you like to know how to use the internet?

Come along to one of our local Spring Online FREE events.

Will the Government's benefit changes affect you?
Will the Government's benefit changes affect you?

Watch our short, animated video, to find out now.

Non-dependant charges from April 2013
Non-dependant charges from April 2013

Read about how you may be affected by Welfare Reform changes if you currently claim Housing Benefit and have an adult (over 18 years old) other than your partner living with you.

Need computer and internet access?
Need computer and internet access?

Visit a venue in your local area that offers you this for free.

You can now bid for a property on Manchester Move
You can now bid for a property on Manchester Move

Access the web-based rehousing service now.

Manchester Move

Nine out of ten homes available from not-for-profit landlords in the city are advertised on Manchester Move.

The new place to look for a home
The new place to look for a home

Are you in Manchester? Manchester Move is a new web-based rehousing service that is live for registrations now.

Are you on Facebook or Twitter?
Are you on Facebook or Twitter?

We're now on both!

Community Squash & Racketball sessions
Community Squash & Racketball sessions

National Squash Centre, Sportscity

Jobs available for you
Jobs available for you

If you're looking for a job in your local area then open the attached jobs bulletin which details a wide selection of available vacancies.

Cheaper energy for all!
Cheaper energy for all!

Would you like to save up to £250 on your electricty and gas bills?

Manchester City Council - Budget Proposals
Manchester City Council - Budget Proposals

The council have today announced that they need to make a further £80m savings over the next two years.

Want to exchange your home?
Want to exchange your home?

Have a look at the latest properties available now.

Not in employment, education or training?
Not in employment, education or training?

Then register for free courses at Trinity House.

LGBT Forum Get Involved
LGBT Forum Get Involved

Have you say on issues facing Lesbian, Gay, Bisexual and Transgender in your area.

Safety Notice
Safety Notice

Do you have a Beko, Leisure or Lavel cooker? The Gas Safety Register have advised of potentially dangerous risks.

Eastlands Homes leads the way with quality standard
Eastlands Homes leads the way with quality standard

We have become the first housing association in the UK to be accredited to a high-level quality standard.

Further changes to Council Tax Benefit
Further changes to Council Tax Benefit

The consultation will close on the 21 December.

New Islington Free School – Opening in September 2013!
New Islington Free School – Opening in September 2013!

A school, established by Manchester Grammar School, will be a new primary school opening in the heart of the city in September 2013.

Welfare Reform

Benefits Cap

The benefit cap was announced in the governments Spending Review 2010

Direct Payments

Disability Payments

Under-occupation

Universal Credit

Looking for a job?
Looking for a job?

Manchester Sport and Leisure Trust have vacancies now.

Important information for customers who recently received a STAR survey
Important information for customers who recently received a STAR survey

Customers who received our STAR survey with the Autumn edition of Streets Ahead this week are being asked to dispose of the original freepost envelope and use the replacement that was sent out today, instead.

Eastlands Homes and The Mustard Tree working together
Eastlands Homes and The Mustard Tree working together

The Finance Team at Eastlands Homes recently spent the day providing practical support for the Mustard Tree Charity.

Homes for Britain
Homes for Britain

Homes for Britain is a united voice for housing. We have come together for the first time to put housing where it belongs – top of the political agenda.

Book of condolence and tributes
Book of condolence and tributes

Greater Manchester Police are mourning the loss of two brave and courageous officers.

Job creation and skills training for local people
Job creation and skills training for local people

Manchester City Football Club are delighted to announce that work is starting on the groundbreaking City football Academy.

Eastlands Homes customers have fun for free
Eastlands Homes customers have fun for free

Over 650 residents attended the eighth annual Fun and Feedback Day held on Wednesday 1 August.

Get Involved
Get Involved

Join our LGBT forum and have your say on issues facing Lesbian, Gay, Bisexual and Transgender people in your area

Cashback Scheme

Community Trigger

Apprenticeships

The Big Survey Prize Draw
The Big Survey Prize Draw

Mr and Mrs Nicholls winners of £250 high street vouchers.

Past Winners

Books to go!
Books to go!

Now you can get books delivered to your door absolutely free.

International Day Against Homophobia and Transphobia
International Day Against Homophobia and Transphobia

The International Day Against Homophobia and Transphobia will be celebrated on Thursday 17 May.

Eastlands Homes working with GMP to make your neighbourhoods safer.
Eastlands Homes working with GMP to make your neighbourhoods safer.

Jackie Hynes, Community Safety Manager at Eastlands Homes, was recently awarded the Divisional Commanders Award from Greater Manchester Police (GMP) in recognition of the excellent teamwork between Eastlands Homes staff and GMP Officers.

Assembly Dates

Free reading and writing support
Free reading and writing support

Do you know someone who struggles to read or write? If so we may be able to help them. Trained volunteers are piloting a reading and writing service for residents of the Anson or Coverdale estates.

Completing your application

STAR Survey

Our Survey of Tenants And Residents aims to find out the views of our customers to help us improve services.

Be careful when using the internet
Be careful when using the internet

Using the Internet can prove to be quicker and more efficient, but can also come with its own problems.

Early years consultation
Early years consultation

Have your say on future Early Years services in Manchester.

Update on Welfare Reform
Update on Welfare Reform

On Wednesday, 14 December 2011, Peers in the House of Lords voted against Government plans to slash the housing benefit of social tenants deemed to be ‘under-occupying’ their homes.

Changes to parking in Manchester City Centre
Changes to parking in Manchester City Centre

From Monday 24 October, parking in Manchester City Centre will change.

Service Charge Assistant

Early years consultation
Early years consultation

Are you a parent/carer of a 0-5 year old child or do you know someone who is?

Manchester Riots

Following the recent disturbances in Manchester City Centre, Eastlands Homes will be working with Greater Manchester Police and the Council to help identify those responsible.

Bang of the Voice, Eastland Homes' youth panel members have given their views on the recent riots.

Helping you through difficult times

Manchester City Council’s guide to help explain the benefit changes to you as well as how to get support in managing your money and finding a job.

Manchester's Recycling Changes
Manchester's Recycling Changes

Changes are being made to Manchester’s waste charges and collection service, to save money and encourage more people to recycle.

BEKO fridge freezers SAFETY WARNING

London Fire Brigade is urging people to check if they own one of the models of BEKO frost free fridge freezers which now carry a safety warning.

Pupils learn will power lessons

Eastlands Homes recently made donations to three local Schools; Abbey Hey Primary School, Gorton Mount Primary School and Aspinal County Primary School to support pupils with their learning.

Supporting you to be Safe at Home
Supporting you to be Safe at Home

The Safe at Home campaign helps families keep their children safe from home activities.

Ordering a Repair

Doing the Repair

After the Repair

Gas Servicing

Compensation for Damage

Compensation for work not completed within deadline

Right to Repair – Qualifying

Compensation for increased utility costs

What is an emergency?

Reporting an Emergency

Getting the work done

Gas Servicing

Our Code of Conduct

Paying for

Are you the next Ryan Giggs?
Are you the next Ryan Giggs?

Fletcher Moss Academy is holding a three day soccer camp at Mersey Bank playing fields on Wednesday 23 February, Thursday 24 February and Friday 25 February ay 10.30am until 3.30pm. This is a FREE event.

Important! Reductions in Housing Benefit
Important! Reductions in Housing Benefit

There are changes taking place which could affect your entitlement to Housing Benefit. If you have a ‘non dependant’ living with you – this is someone who is working or aged 18 years or over, and your Housing Benefit is reduced because of this, then you will be affected.

Our Response Times

We aim to respond to you quickly.

Standards we must keep

The standards you can expect from us.

you must pay for

Details of the that you will have to pay for

Compensation

- the appointment system

Panel

Information about the Panel

Eastlands Homes' Wardens Helping to Keep Crime at Bay
Eastlands Homes' Wardens Helping to Keep Crime at Bay

Neighbourhood wardens continue to make neighbourhoods safer by visiting vulnerable residents, patrolling in crime hotspot areas and more recently, the delivery of security equipment to victims of crime.

Eastlands Homes' Outstanding Residents Named
Eastlands Homes' Outstanding Residents Named

Six of Eastlands Homes’ residents were recently recognised for making a positive impact on their neighbourhoods.

Streets Ahead newsletter
Streets Ahead newsletter "very useful"!

45% of you think that the quarterly newsletter is a very useful read.

Eastlands Homes residents shortlisted in the be proud awards
Eastlands Homes residents shortlisted in the be proud awards

Eastlands Homes’ youth forum and a young resident were recently recognised in the Manchester City Council’s Be Proud awards.

Home Contents Insurance available at a bargain price!
Home Contents Insurance available at a bargain price!

Eastlands Homes has negotiated a scheme with Royal & Sun Alliance Insurance plc, one of the UK’s leading insurers, to provide low-cost insurance to its customers.

Police offer drunks bedrooms with bars
Police offer drunks bedrooms with bars

Checking-in to GMP accommodation is an experience best avoided according to a new website.

Supporting World Aids Day
Supporting World Aids Day

On Wednesday 1 December, we supported World Aids Day.

Customers Consulted
Customers Consulted

On Saturday 20 November, Eastlands Homes invited customers to come and give their views at the annual Customer Conference, held at Wright Robinson School.

Your Annual Report
Your Annual Report

For the first time ever, we produced an Annual Report specifically for our customers.

Beat Bogus Callers
Beat Bogus Callers

Eastlands Homes Neighbourhood Wardens are currently visiting all sheltered housing schemes to provide a safety talk and information on bogus callers. Bogus callers trick their way into people’s homes to steal money and valuables while the householders attention is elsewhere.

Domestic abuse and Hate crime

Local Service Standards
Local Service Standards

Eastlands Homes is currently working with our Customers to agree the Standards of Service you can expect.

Tenant Satisfaction Survey 2010
Tenant Satisfaction Survey 2010

All Eastlands Homes customers have recently been sent a Tenant Satisfaction Survey.

Thousands Of Manchester Residents Urged To Make Their Views Count
Thousands Of Manchester Residents Urged To Make Their Views Count

People living in east and south-east Manchester are being given the opportunity to shape the way their homes are managed as part of a large-scale survey involving tenants of Eastlands Homes.

Thousands Of Manchester Residents Urged To Make Their Views Count
Thousands Of Manchester Residents Urged To Make Their Views Count

People living in east and south-east Manchester are being given the opportunity to shape the way their homes are managed as part of a large-scale survey involving tenants of Eastlands Homes.

International Day Against Homophobia and Transphobia
International Day Against Homophobia and Transphobia

Eastlands Homes is proud to support the International Day Against Homophobia and Transphobia.

Help Stop Tenancy Cheats
Help Stop Tenancy Cheats

We are working hard to track down Tenancy Cheats and ensure that homes are given to people who really need them.

Celebrating a Successful Year of Partnership
Celebrating a Successful Year of Partnership

Eastlands Homes is this month celebrating one year of partnership working with Greater Manchester Police on neighbourhoods in Gorton, Longsight and Ardwick.

Looking Ahead

Decent Homes

Eastlands Homes Standards

How have we done so far?

Customer Involvement

Customer Satisfaction

Working with Contractors

Adapting the programme to meet customers needs

What will we do next?

What else should I know?

**Customer Awards Deadline Extended**
**Customer Awards Deadline Extended**

If you know someone who deserves to win an award for the contribution they have made within their community then download the attached form, print off and send back to the Customer Involvement Team at Eastlands House.

Normal Service Resumed
Normal Service Resumed

Eastlands Homes offices are now operating during the normal opening hours and full service has been resumed.

Eastlands Homes Newsletter Issue 28

Celebrating Diversity
Celebrating Diversity

Eastlands Homes in conjunction with Northwards Housing spent a day joining in with the entertainment on the streets of Manchester in this years Pride festival.

Fun & Feedback Day 2009

You are invited to the annual Eastlands Homes Fun & Feedback Day - this year it is being held on Friday 7 August at Belle Vue Lesiure Centre, Longsight from 11.30am until 3.30pm.

Foundation: A Climate Change Fund For The North West

Want to contribute to reducing carbon emissions but still fly off on holiday? Here's one idea that you might want to consider...

Home Recycling: Have Your Say
Home Recycling: Have Your Say

Does your home use a Kerbit box for recycling? If so, make sure you have your say in the way your recycling service will change.

Free Sports For Men
Free Sports For Men

Men over the age of 18 are invited to get involved in free sports activities with Manchester City Football Club.

Crack House Closure In Gorton

Officers from the Metropolitan Neighbourhood Policing Team have closed a crack house on Engell Close in Gorton.

40,000 New Doors And Windows For Manchester Homes

Thousands of Manchester residents will soon be able to enjoy safer and warmer homes after Eastlands Homes started work on a programme to fit more than 40,000 new doors and windows to their properties.

Bigger and Better Eastlands Homes

It’s time to welcome our new neighbours as more than 5,200 Manchester City council tenants join Eastlands Homes.

Welcome Newsletter

A special four-page newsletter has been produced for all transferring customers in Ardwick, Gorton, Levenshulme, Longsight, and Rusholme.

A Bigger and Better Eastlands Homes

It's time to welcome our new neighbours as more than 5,200 Manchester City council tenants join Eastlands Homes.

Win A Wedding Dress Package

Win the wedding dress package of your dreams worth £1,500 and ease the financial stress from one of the happiest days of your life in this competition from Money Mentors.

Police Warning: Burglars Love Valentine's Night

Greater Manchester Police is warning residents to take extra care securing their homes from burglars on Valentine’s Night.

A New Kitchen For The New Year At Eastlands Homes

Residents at an east Manchester sheltered housing complex can now 'brew-up' in style after Connaught provided a brand new kitchen free of charge.

National Conversation: A Chance To Have Your Say
National Conversation: A Chance To Have Your Say

The New Tenant Services Authority (TSA) want to hear the views of tenants across the country and will be holding a free event at the City of Manchester Stadium on Tuesday 3 February 2009.

Police Officers Get By With A Little Help From Eastlands Homes
Police Officers Get By With A Little Help From Eastlands Homes

Police officers in east Manchester now have an extra vehicle to help them drive down crime in the area – thanks to sponsorship from Eastlands Homes.

Bright Idea To Cut East Manchester's Energy Bills
Bright Idea To Cut East Manchester's Energy Bills

Thousands of homes across east Manchester are being sent free energy efficient light bulbs this month thanks to a bright idea involving Eastlands Homes, the TSA, EDF Energy and eaga.

RSPCA Honour For Eastlands Homes
RSPCA Honour For Eastlands Homes

Eastlands Homes has been named an animal-friendly housing association by the RSPCA.

Happy Birthday Eastlands Homes
Happy Birthday Eastlands Homes

Eastlands Homes is celebrating its fifth birthday this month by reflecting on the transformation of east Manchester and the part they have played.

National Excellence Award For Eastlands Homes
National Excellence Award For Eastlands Homes

Eastlands Homes has joined an elite group of businesses after it was given a national excellence award.

Star Turnout For East Manchester Family Event
Star Turnout For East Manchester Family Event

Eastlands Homes’ biggest ever community event has been hailed a success after it attracted an estimated 500 east Manchester residents - as well as Manchester United star Cristiano Ronaldo, or so it seemed.

Hundreds Expected At East Manchester Family Event
Hundreds Expected At East Manchester Family Event

Hundreds of east Manchester residents are expected at Eastlands Homes’ biggest and best ever community event this week.

East Manchester Project Uses Kickboxing To Boost Kids' Behaviour
East Manchester Project Uses Kickboxing To Boost Kids' Behaviour

Kickboxing is being used as part of an innovative project that aims to change the behaviour of difficult children in east Manchester.

£50 High Street Vouchers For Gorton Resident
£50 High Street Vouchers For Gorton Resident

Gorton resident Pamela Huse has been awarded £50 of high street shopping vouchers after she completed an Eastlands Homes questionnaire about home improvements.

Kids Clean-Up Their Communities
Kids Clean-Up Their Communities

A new project has been launched in east Manchester to encourage young people to take more pride in their communities.

Urbis Exhibition On Clayton: Past And Present
Urbis Exhibition On Clayton: Past And Present

The East is East exhibition delves into the lives of those living just outside the city... in Clayton, east Manchester.

Residents Grow Together To Celebrate Neighbours Day
Residents Grow Together To Celebrate Neighbours Day

East Manchester is a more colourful place after local residents made 216 hanging baskets at Eastlands Homes’ community house.

Eastlands Homes Running Team Raise £900 For Charity
Eastlands Homes Running Team Raise £900 For Charity

Staff at Eastlands Homes have raised £900 for Willow Wood Hospice after taking part in the BUPA Great Manchester Run.

Help To Create A Greener Manchester

A massive consultation exercise is underway to make it easier for people to recycle in Manchester. Everyone who completes the questionnaire is automatically entered into a £500 draw.

New Ways To Pay Your Rent

Eastlands Homes customers now have even more options on how to pay their rent as a new online payment system is launched.

Boost For Clayton Community Groups

Clayton community groups were given a boost this week after Eastlands Homes opened a new facility in the area that can be used to hold meetings, training workshops and drop-in sessions.

Neighbourhood Wardens' Easter Egg Giveaway
Neighbourhood Wardens' Easter Egg Giveaway

More than 500 Easter eggs are being given to schools, nurseries and community groups in east Manchester this week in the latest initiative involving Eastlands Homes’ neighbourhood wardens.

New Powers To Tackle Dog Fouling and Litter Dropping
New Powers To Tackle Dog Fouling and Litter Dropping

Neighbourhood wardens in east Manchester are being given new powers to crack down on litter dropping and dog fouling.

Hundreds Attend First Community Showcase Event
Hundreds Attend First Community Showcase Event

East Manchester’s most successful residents groups joined together on Saturday 8 March 2008 to share their achievements and ideas with local people.

Tenants Urged To Use Transfer Vote
Tenants Urged To Use Transfer Vote

Around 5,300 council tenants are being encouraged to have their say in the ballot on the proposed transfer to not-for-profit organisation Eastlands Homes.

New Website For Eastlands Homes
New Website For Eastlands Homes

East Manchester residents who need advice on anything from paying off debts to moving home can now find help 24 hours a day by visiting the new Eastlands Homes website.

Your Home - Your Right To Stay
Your Home - Your Right To Stay

A major new scheme to help victims of domestic violence and hate crime has been launched across Manchester.

Lottery Grant To Stop The Spiral Of Anti-Social Behaviour
Lottery Grant To Stop The Spiral Of Anti-Social Behaviour

Eastlands Homes has been awarded more than £160,000 by the Big Lottery Fund to set-up a project that will support children showing early signs of disruptive behaviour.

Inspection Results For Eastlands Homes
Inspection Results For Eastlands Homes

The Governments Audit Commission has rated Eastlands Homes as a 2 star organisation with ‘excellent prospects for improvement’ and expects it to be a 3 star organisation within 12 to 18 months.

Disclaimer

Our disclaimer.

Privacy

Privacy statement.

Terms and Conditions

Terms and Conditions

Information and advice for people looking for a new home.

About Eastlands Homes

Information about Eastlands Homes including details of the Board, Executive Management Team and how we started. The Audit Commission's Inspection Report is also available to read.

Paying Your Rent

Information about the various ways you can pay your rent.

Get Involved

There are lots of ways to get involved in the running of Eastlands Homes - find out here.

Meet the Board

Details about our Board.

Meet the Executive Team

Details about our Executive Team.

Contact Us

Contact details for Eastlands Homes

Media enquiries

Contact for journalists, reporters and other members of the media.

Customer Newsletter

Our quarterly newsletter written and produced for our tenants.

Working for Eastlands Homes

How will my application be prioritised?

Details on the application procedure for people applying for a new home.

Already An Eastlands Homes Customer?

If you are already a tenant you may apply to exchange your home with another Eastlands Homes tenant or a tenant of another Housing Association or Local Authority. This is subject to certain conditions.

Eastlands Homes Customers

This section is dedicated to our customers, from rents to .

Details on .

The Board

One of the ways tenants can get involved with us.

Assemblies

Another way to get involved.

Service Panels

One of the ways customers can get involved in the running of Eastlands Homes.

Training

One of the ways our customers can get involved in Eastlands Homes.

Mystery Shopping

Details on how we use mystery shoppers.

Fun and Feedback

Every year we have a fun and feedback day - a great way fot tenants to get more involved in the running of Eastlands Homes.

Joint Sheltered Housing Meetings

Details of our housing schemes.

Tenants & Residents Groups

How to get involved in your local community.

Customer Conference

The annual conference event lets us feedback to our customers what we have done over the past 12 months, as well as get their view on priorities for the year ahead.

Youth Forums (11 – 19 years)

Eastlands Homes Youth Forum was set up in March 2006 to encourage young people to get involved in their community.

Estate Inspection

One way to get more involved.

Customer Feedback

One of the ways tenants can get involved in the running of Eastlands Homes.

Report a Repair Online

How to report a repair online.

Homeswapper

The online facility where you get to swap homes.

Pay Your Rent Online

How to pay your rent online.

Our Recruitment Policy

Details on our approach to recruitment.

Benefits of Working for Us

All you need to know about what it's like working for Eastlands Homes.

Further information

All of the latest leaflets available for tenants to find out more on a particular issue.

Our Vision

The vision for Eastlands Homes.

How are we doing?

Stronger Communities Strategy

View our stronger communities strategy here.

Manual

Information to help you report a repair.

Praise & Complaints

How to give feedback on the service you have received from Eastlands Homes.

What next after the YES vote?

Council tenants voted to transfer their properties to Eastlands Homes.

Useful Websites

Advice and help on a range of financial issues.

Improvement Programme

Information about our improvement programme.

Publications

Latest annual report and financial report from Eastlands Homes.

Our Homes

Information on the type and location of properties owned by Eastlands Homes

Retirement Housing

We want to help older people in our communities to enjoy safe, secure and independent lives with a choice of support services to suit all needs.

Eastspeak

Eastspeak is a twice-yearly newsletter for all our tenants designed by a panel of tenants.

Community Safety

At Eastlands Homes we are committed to improving community safety. Whether you are concerned about anti-social behaviour, a nuisance neighbour or any other safety issue, we can help you.

Neighbourhood Wardens

Our Neighbourhood Wardens patrol the streets of Ardwick, Levenshulme, Longsight, Rusholme, Beswick, Clayton, Openshaw, Gorton and West Gorton to combat crime and anti-social behaviour.

Nuisance and Anti-Social Behaviour

Eastlands Homes' Community Safety Team tackles anti-social behaviour across Beswick, Clayton, Openshaw, Ardwick, Gorton, Levenshulme, Longsight and Rusholme by working with residents, landlords, the police and partner agencies.

Local Policing

Beswick, Clayton and Openshaw are all served by Greater Manchester Police’s North Manchester Division.

Links to useful websites

Links to useful websites including community radio, housing services and debt support groups.

Help

Advice on how to find the information you want using this website.

Offer Document - Your Future, Your Choice

Details on the proposed East Stock Transfer.

Other Housing Options

Details about shared ownership schemes and mutual exchanges.

Bank Accounts

Our top five reasons why you should use a bank account.

Ways to Report a Repair

Your guide to reporting a repair, either online or by telephone.

Advice Surgeries

Where you can find help and advice to get you in the right direction with your finances.

Insurance

Don't get caught out - get insured.

Help Buying Furniture

How to get furniture and other items at little or no cost.

Introduction

All you need to know and who to talk to to sort out your finances.

Christmas Opening Hours

Please be aware that we close for the Christmas break on Monday 24 December.

East Transfer: background information

Background to the transfer of more than 5,000 homes to Eastlands Homes.

Gas Servicing

Every year about thirty people in the UK die from carbon monoxide poisoning caused by gas appliances and flues that have not been properly installed or maintained.

Fun & Feedback Day 2008
Fun & Feedback Day 2008

There's something for everyone at this year's Fun & Feedback Day. It's a great opportunity to have a fun day out and tell us what you think about our services.

Translations

Get Eastlands Homes website translated into a language of your choice.

HomeSwapper

All Eastlands Homes customers now have free access to Homeswapper.co.uk - here is your guide to using the UK's largest online mutual exchange service.

Average Waiting Times

Latest figures from January 2008 to July 2008.

Employment Strategies & Policies

View relevant policies on employment at Eastlands Homes.

Debt Directory

A printable guide to the services and agencies that can provide support to people with money worries.

Latest Job Vacancies

Details of the latest vacancies at Eastlands Homes.

Report an Outstanding Repair

How to find out about the progress of a repair you have previously reported.

Want to know more?

Further information on getting involved at Eastlands Homes plus answers to some commonly asked questions.

Your Money Panel

Information about the Your Money Panel

Value for Money Panel

Housing Allocations Panel

Customer Communications Panel

Clayton Community House

Lesley Brereton

Meet the Customer Involvement Team

Lynne Harrison

Investment (Openshaw, Clayton, Beswick and Miles Platting)

Customer Involvement Panel

Community Safety Panel

Multi-Storey Panel

Wendy Woodfine

What is Financial Inclusion

What we do

Saving and borrowing

Credit Unions

Loan sharks

Borrowing

Water bills

Energy advice

Bills and switching

Debt basic facts

Budgeting
Budgeting

Welfare benefits

Housing Benefit Surgeries

Insurance

Airport Group
Airport Group

Eastlands Homes is one of 15 housing associations working together to share best practice for our neighbourhoods.

Estate Walkabouts

Lists of the dates of planned estate walkabouts in your area.

You Said, We Did

Properties available now at Lily Thomas Court, Openshaw
Properties available now at Lily Thomas Court, Openshaw

Sheltered accommodation has now become available at Lily Thomas Court in Openshaw.

Area for Eastlands Homes Green Initiatives

Bridget Halliday

Street/Task Teams (8 – 12 years)

East Environmental (Longsight, Levenshulme, Ardwick, Rusholme and Gorton)

Low Cost Furniture

Mustard Tree

Wesley Community Furniture

Freecycle

Anson Community House

Job training and volunteering

Top 10 tips for jobseekers

Job seekers services in Manchester

Training providers who work with Job Centre Plus

Volunteering

Ardwick Connect

Our partners

Diversity

Daniel O'Sullivan

Meet the Investment Team

Eastlands Homes Investment Programmes

Year Eight Update

East Investment ( Longsight, Levenshulme, Ardwick, Rusholme and Gorton)

Information about the East Investment panel

Leaseholders Panel

Information about Eastlands Homes Leaseholders Pannel

Value for money

Local Offers

Your Carbon Footprint

Events

Useful Links

(Homes - Standards)

Housing Management Standard

Customer Involvement (Tenant Involvement and Empowerment)

Access and Customer Care Standard

Value for Money Standard

Tenancy Standard - Rents

Youth Involvement

Pride

Gardening Competition

Money Advice Service

Customer Involvement Publications

Customer Involvement Charter and How do I get Involved leaflets

Eco-driving Tips

You could save 15% off your fuel costs by using these fuel efficient driving tips. As well as saving money and fuel, fuel efficient driving will help you to drive safely and reduce wear and tear on components

Integrating Behaviour Change in Low Carbon Housing Retrofit

Community Grant

Details of the Eastlands Homes Community Grant including downloadable helpnotes and application form.

Information Leaflets

Our full range of customer information leaflets that have been approved by our customer communications panel.

Further Information

Employment Support

Equality and Diversity

World AIDS Day 2011

Pride

Weblinks

Links to equality and diversity related websites.