Water and Drainage Systems

• Burst pipes, cylinders or tanks where there is an uncontrollable flow of water and you have not been able to rectify the problem
• No cold water (if there is no general problem in the neighbourhood)
• Where effluent is overflowing into the property or the garden

Toilet

• Blocked toilet -where there isn't another toilet in your home

Electrics

• Complete power failure - but check there is credit on the meter. If nearby homes are affected contact the electricity company instead.
• Failure of communal lighting
• Faults to bathroom, kitchen or staircase lighting
• Smoke alarm that cannot be silenced  

Domestic Heating Systems

• Any burst on a combination heating system or a central heating system which is likely to cause water damage
• No heating where you do not have a separate gas or electric fire
• No hot water if you do not have any other source of hot water such as an immersion heater or a shower

Property Security

• Lock or window broken - but only if it makes your home insecure. You may have to pay for this repair.
• Lost keys - but only if it makes your home insecure - You may have to pay for this repair.

Lifts

• Any faulty lift

Gas leak

• If you smell gas or detect a gas leak call National Grid Gas - the people responsible for the gas network, on .