Most people take a real pride in their homes, but there are a few who damage things deliberately or thoughtlessly. We don't want decent tenants to pick up the bill for putting this right, so people who cause damage deliberately or by neglect have to pay for the repair. We call these jobs rechargeable .

Should the repair be recharged?
We will not ask you to pay for a repair if:

• The damage has been caused by fair wear and tear or because of the age of the property or installation; or
• The damage has been caused by a crime like burglary - but the crime must have been reported to the police, and you must give us a police report number; or
• The damage happened because you were a victim of anti-social behaviour; or
• We had given you priority for a move to a new home because you were living in fear of violence or harassment; or
• The damage was caused by someone inflicting domestic violence.

If there is a doubt about how the damage happened we will come and check the problem before we make a decision.

What sort of ?
Here are some typical jobs that we would check to see if the damage was caused deliberately or by neglect. We may charge for other if necessary:
• broken door or door frame
• lost keys replacement lock
• Damage caused by forced entry after lost keys
• New window glass, broken window frame
• Broken kitchen unit, toilet, bath or basin
• Broken electrical fittings

Other occasions where our costs may be recharged?
In addition to needed due to damage caused, may be recharged to a tenant for the following reasons:
• Unauthorised or Poor Quality Tenant Alterations

Where tenants have carried out or improvements to their home either with or without the necessary consent and they fail to meet the standards required
• Repeated No Access for

appointments that are cancelled on more than one occasion due to ‘no access’ may be recharged to the tenant
• Misuse of Emergency Service

Emergency may be recharged if false information is provided at the time the repair is ordered which results in it being classified as an Emergency when in reality it is not.

Please note in addition to the actual cost of the repair Eastlands Homes do charge £20 administration to process a rechargeable repair.