One Manchester is here to improve lives and transform neighbourhoods; to lead change and empower communities; to create new opportunities and raise aspiration This VfM assessment for 2015/16 reflects the activity and achievements of One Manchester in its first year.

In order to improve the flexibility of our front line customer service delivery, we are making some changes to service access at two of our customer-facing offices.

The latest customer newsletter from One Manchester.

Newly-formed housing group, One Manchester, is celebrating its first national award.

We won the 'Best Partnership' award at The Money Advice Awards on Wednesday 6 May.

Eastlands Homes is celebrating another award success after Dave Horrocks was given a Commitment to Gas Safety award at the AGSM Gas Safety Awards 2015.

On Monday 11 May, the Lord Mayor of Manchester paid a visit to two of Eastlands Homes' projects in Rusholme and Longsight.

Our Literacy Beacons project has won the Excellence in Community Action Award at the TPAS Northern Region Awards.

Eastlands Homes is now a subsidiary of One Manchester. Click here to find out what that means for our customers.

Eastlands Homes has provided east Manchester based charity Mancunian Way with a room within their community house in Clayton to allow them to carry on their award winning work with young and vulnerable people.

We are looking for LGBT residents to get involved in focus groups to help review how our services meet the needs of the LGBT community.

A major investment scheme to improve the external and internal appearance of our six multi-storey blocks has been completed.

The Customer Involvement Team have organised a trip to the Manchester Buddhist Centre in the next few weeks to celebrate the diversity and achievements in our communities.

Eastlands Homes support the Homes for Britain campaign to end the housing crisis within a generation

To celebrate the event our customers took part in a video teaching the Gorton Young Ambassadors about influential Mancunian women.

More than 50 young people attended our annual Youth Conference on Thursday 19 February 2015

In February this year, a 40-year career dedicated to providing homes and building communities came to an end as Eastlands Homes Chief Executive Sheila Doran retired from the sector.

Know somebody who makes a huge difference in your community? Why not nominate them for our customer awards.

To mark World Cancer Day on Wednesday 4 February, we organised a number of sessions in our Sheltered Schemes with a Macmillan Community Outreach Officer.

Don’t get caught out by the cold this winter. Have a read of these handy tips to make sure you stay safe and warm in your home.

Staff from a range of teams across Eastlands Homes have attended a local primary school in Longsight to teach children about the world of work.

Are you 16-24, unemployed and not in education? You could qualify for this free course.

Click here to access the Electrical Safety First product recall checker.

Residents living in three blocks of flats in Gorton have had their annual heating bills halved, thanks to a scheme by Eastlands Homes.

With help from resident and community associations we've hand-delivered more than 200 'winter warmer' packs to elderly and vulnerable people.

We've donated one of our older vans to allow Growing in the City to start their own gardening social enterprise.

Eastlands Homes' Property Services Team have once again come to the rescue of the Melland School in Gorton.

Cancer affects so many of us and we often need support. Macmillan provides a support service throughout east Manchester.

Royal Mail and the Trading Standards office are making people aware of a scam. Click here to find out more.

More than 100 customers from across Eastlands Homes’ communities attended this year’s Customer Conference, which was held in the spectacular surroundings of Gorton Monastery on Thursday 13 November.

We have recently written to all tenants with information about a project we are looking at with Experian and Big Issue Invest. Click above to find out more.

Following the formal customer consultation period on our proposed partnership with City South Manchester, we've produced a document with your most commonly asked questions.

Everyone who works at Eastlands Homes will now receive a minimum hourly wage which is significantly higher than the national minimum wage.

Dedicated customers, Gaynor Morgan and Mavis Holt have been shortlisted for the Greater Manchester Police Pride of Gorton Awards.

Staff at Eastlands Homes took part in Greater Manchester Poverty Action Week from 13-19 October 2014.

Eastlands Homes’ Finance Team have swapped a day of number crunching in the office to volunteer at homeless charity Barnabus in Manchester.

Have your own live broadcast on All FM

Five members of staff from Eastlands Homes’ Capital Works team recently gave up a day of their time to help improve the outdoor facilities at Melland High School in Gorton.

Read all about how we approach Value for Money in our VFM Self Assessment & Financial Statement 2014 - now available here.

We partnered up with two other housing associations,again this year to join in the Manchester Pride Parade on Saturday 23 August.

More than 550 people attended this year’s Fun and Feedback Day, which was held at Ardwick Sports Hall on Thursday 21 August.

More than 350 people have already signed up to their Eastlands Homes My Account since it was introduced on 1 July 2014.

Check out Manchester’s free Wi-Fi network, ’freebee’ - 30 minutes free internet access in key city-centre locations.

Our Literacy Beacons project, which has now helped 70 adults to read and write, was featured on Granada News on Sunday 13 July 2014. Click above to watch the report.

A new way to get credit. Find out more by clicking above.

Click here to find out how you can register.

Changes to the way benefit is paid are being brought in by the Government from November 2014. Click here to find out who will be affected by Universal Credit.

Take a look at the latest community projects that have benefited from one of our Community Grants.

Click here for important news about how the way you register to vote has changed.

Looking for employment, training or help?

We want to make you aware of the support services which are available to you.

Look out for sessions with Manchester Community Health Trainers...coming soon to an area near you!

Bite is running weekly growing sessions at Growing in the City - the Beswick & Openshaw Community Garden Food and Farm Project

Residents of east and south east Manchester are being urged to relax and reduce their anxiety levels during this year’s Mental Health Awareness Week.

Growing in the City and Manchester Mind Bite sessions start Thursday 8 May - 10:00am

Regular support meetings on Saturday mornings at Moss Side Leisure Centre.

Have your dog microchipped for free at Manchester Vet Centre

Eastlands Homes exec. team help out with Growing in the City project.

We've been reviewing our customer involvement structure to see how we can make things better for you. View an outline of the proposed new structure and take the opportunity to provide your feedback.

If you send the biggest variety of information in you could be in with a chance of winning a £100 voucher!

Change your provider to save money by using this scheme.

The Mustard Tree. A Manchester based homeless charity that works with the homeless and marginalised across Greater Manchester.

Download the free allpay app now.

Have your say now and be in with a chance of winning £250!

Old or new, they will be able to find a home for it

Coming soon!

Football coaching and Employability skills course if you're aged 16-19.

Every Monday and Friday in Openshaw.

Over 200 hampers have been distributed across Gorton, Longsight and Clayton, Beswick and Openshaw.

Delicious meals for less.

We were delighted to scoop two awards at the 2013 Manchester Be Proud Awards.

Starts Monday 13 January from 6pm.

What's your idea for a cleaner, greener, better Manchester?

Our Literacy Beacon Project has been featured on the BBC!

Things you can do to stay safe this Winter.

FREE advice from our painting team.

A video by The Money Advice Service, helping you to get ready for Universal Credit.

Tips for safer travel.

Job support available every Tuesday.

It's a legal requirement to complete the form even if you don't want to vote.

Read our new Customer Annual Report 2012/13.

10 – 13 October 2013

Do you know any inspiring individuals?

Developing the digital skills of over 455,000 residents.

Helping people in need.

Making neighbourhoods a great place to live.

Saturday 24 August

Improve your English language skills.

If you support new homes in your community, come forward and say 'Yes to Homes'.

Information on which steps to take if you smell gas.

Over 41,000 signatures already received.

Report , pay a bill and get information all with your own customer account.

"I'm very proud of making a positive difference to their lives." Sammy Minshull, Customer Literacy Champion.

It's time to unravel the housing crisis. Watch this new film now.

The group 'Gorton Against the Bedroom Tax' were lobbying about the inequality of the Government’s 'bedroom tax' and the devastating affect this is having on people's lives.

Read our guide that highlights key changes.

Latest newsletter from the East Integrated Neighbourhood Policing Team

We've made a few changes to the way we handle our complaints.

We have lots of information to help you, including our latest newsletter.

We're sorry if an article in our customer newsletter offended you. Please read our response here.

Come along to one of our local Spring Online FREE events.

Watch our short, animated video, to find out now.

Read about how you may be affected by Welfare Reform changes if you currently claim Housing Benefit and have an adult (over 18 years old) other than your partner living with you.

Visit a venue in your local area that offers you this for free.

Access the web-based rehousing service now.

Are you in Manchester? Manchester Move is a new web-based rehousing service that is live for registrations now.

Would you like to save up to £250 on your electricty and gas bills?

Manchester Sport and Leisure Trust have vacancies now.

Customers who received our STAR survey with the Autumn edition of Streets Ahead this week are being asked to dispose of the original freepost envelope and use the replacement that was sent out today, instead.

The Finance Team at Eastlands Homes recently spent the day providing practical support for the Mustard Tree Charity.

The International Day Against Homophobia and Transphobia will be celebrated on Thursday 17 May.

Do you know someone who struggles to read or write? If so we may be able to help them. Trained volunteers are piloting a reading and writing service for residents of the Anson or Coverdale estates.

On Wednesday, 14 December 2011, Peers in the House of Lords voted against Government plans to slash the housing benefit of social tenants deemed to be ‘under-occupying’ their homes.

Following the recent disturbances in Manchester City Centre, Eastlands Homes will be working with Greater Manchester Police and the Council to help identify those responsible.

Manchester City Council’s guide to help explain the benefit changes to you as well as how to get support in managing your money and finding a job.

Changes are being made to Manchester’s waste charges and collection service, to save money and encourage more people to recycle.

London Fire Brigade is urging people to check if they own one of the models of BEKO frost free fridge freezers which now carry a safety warning.

The Safe at Home campaign helps families keep their children safe from home activities.

People living in east and south-east Manchester are being given the opportunity to shape the way their homes are managed as part of a large-scale survey involving tenants of Eastlands Homes.

People living in east and south-east Manchester are being given the opportunity to shape the way their homes are managed as part of a large-scale survey involving tenants of Eastlands Homes.

We are working hard to track down Tenancy Cheats and ensure that homes are given to people who really need them.

Eastlands Homes is this month celebrating one year of partnership working with Greater Manchester Police on neighbourhoods in Gorton, Longsight and Ardwick.

Eastlands Homes offices are now operating during the normal opening hours and full service has been resumed.

Eastlands Homes in conjunction with Northwards Housing spent a day joining in with the entertainment on the streets of Manchester in this years Pride festival.

You are invited to the annual Eastlands Homes Fun & Feedback Day - this year it is being held on Friday 7 August at Belle Vue Lesiure Centre, Longsight from 11.30am until 3.30pm.

Want to contribute to reducing carbon emissions but still fly off on holiday? Here's one idea that you might want to consider...

Does your home use a Kerbit box for recycling? If so, make sure you have your say in the way your recycling service will change.

Men over the age of 18 are invited to get involved in free sports activities with Manchester City Football Club.

Officers from the Metropolitan Neighbourhood Policing Team have closed a crack house on Engell Close in Gorton.

Thousands of Manchester residents will soon be able to enjoy safer and warmer homes after Eastlands Homes started work on a programme to fit more than 40,000 new doors and windows to their properties.

It's time to welcome our new neighbours as more than 5,200 Manchester City council tenants join Eastlands Homes.

Win the wedding dress package of your dreams worth £1,500 and ease the financial stress from one of the happiest days of your life in this competition from Money Mentors.

Greater Manchester Police is warning residents to take extra care securing their homes from burglars on Valentine’s Night.

Residents at an east Manchester sheltered housing complex can now 'brew-up' in style after Connaught provided a brand new kitchen free of charge.

The New Tenant Services Authority (TSA) want to hear the views of tenants across the country and will be holding a free event at the City of Manchester Stadium on Tuesday 3 February 2009.

Police officers in east Manchester now have an extra vehicle to help them drive down crime in the area – thanks to sponsorship from Eastlands Homes.

Thousands of homes across east Manchester are being sent free energy efficient light bulbs this month thanks to a bright idea involving Eastlands Homes, the TSA, EDF Energy and eaga.

Eastlands Homes has been named an animal-friendly housing association by the RSPCA.

Eastlands Homes is celebrating its fifth birthday this month by reflecting on the transformation of east Manchester and the part they have played.

Eastlands Homes has joined an elite group of businesses after it was given a national excellence award.

Eastlands Homes’ biggest ever community event has been hailed a success after it attracted an estimated 500 east Manchester residents - as well as Manchester United star Cristiano Ronaldo, or so it seemed.

Hundreds of east Manchester residents are expected at Eastlands Homes’ biggest and best ever community event this week.

Kickboxing is being used as part of an innovative project that aims to change the behaviour of difficult children in east Manchester.

Gorton resident Pamela Huse has been awarded £50 of high street shopping vouchers after she completed an Eastlands Homes questionnaire about home improvements.

A new project has been launched in east Manchester to encourage young people to take more pride in their communities.

The East is East exhibition delves into the lives of those living just outside the city... in Clayton, east Manchester.

East Manchester is a more colourful place after local residents made 216 hanging baskets at Eastlands Homes’ community house.

Staff at Eastlands Homes have raised £900 for Willow Wood Hospice after taking part in the BUPA Great Manchester Run.

A massive consultation exercise is underway to make it easier for people to recycle in Manchester. Everyone who completes the questionnaire is automatically entered into a £500 draw.

Clayton community groups were given a boost this week after Eastlands Homes opened a new facility in the area that can be used to hold meetings, training workshops and drop-in sessions.

More than 500 Easter eggs are being given to schools, nurseries and community groups in east Manchester this week in the latest initiative involving Eastlands Homes’ neighbourhood wardens.

Neighbourhood wardens in east Manchester are being given new powers to crack down on litter dropping and dog fouling.

East Manchester’s most successful residents groups joined together on Saturday 8 March 2008 to share their achievements and ideas with local people.

Around 5,300 council tenants are being encouraged to have their say in the ballot on the proposed transfer to not-for-profit organisation Eastlands Homes.

East Manchester residents who need advice on anything from paying off debts to moving home can now find help 24 hours a day by visiting the new Eastlands Homes website.

A major new scheme to help victims of domestic violence and hate crime has been launched across Manchester.

Eastlands Homes has been awarded more than £160,000 by the Big Lottery Fund to set-up a project that will support children showing early signs of disruptive behaviour.

The Governments Audit Commission has rated Eastlands Homes as a 2 star organisation with ‘excellent prospects for improvement’ and expects it to be a 3 star organisation within 12 to 18 months.