Ways to Report a Repair

You can report a repair in one of three ways - either online from home, online at one of the kiosks available in all of our receptions, or by telephone.

ONLINE
You can report non-emergency online - click here for more details.
Come into a reception and report your repair on one of our kiosks - the reception staff can offer assistance with this.

We currently offer four appointment slots each day PLUS evening and weekends for emergencies or in exceptional circumstances.

TELEPHONE
If you want to speak to us about the problem, please call us and one of our trained staff will work with you to find out what the problem is and to arrange a convenient appointment. 

Report an Outstanding Repair
If you have already reported a repair and you want to know what progress has been made, just get in touch.
 
Either telephone us or complete an online form by clicking here  - remember to include details of the repair that you requested.
  • Ways to Report a Repair
  • Report a Repair Online
  • Emergency
  • Our Response Times
  • - the appointment system
  • Standards we must keep
  • you must pay for
  • Compensation
  • Manual
  • Gas Servicing
  • Cashback Scheme
  • Our Code of Conduct
  • Winter Maintenance Guide