We take our performance seriously and regularly seek feedback from our customers. Quarterly performance results are published in every issue of our newsletter. The results from Quarter 1 (April, May, June 2014) can be seen below.
If you would like to read the Government's Audit Commision report on our services please click on the link at the foot of this article. The report was compiled following their inspection in April 2007. It describes us as a good service that has excellent prospects for improvement -it placed us among the top ten housing associations in the country that they had inspected at the time.
Investment programme
Number of improvements at 30/06/14
Beswick, Clayton and Openshaw: 20,763
since 2003
Ardwick, Gorton North, Gorton South, Levenshulme, Longsight and Rusholme: 24,053
since April 2009.
service
8,752 completed during April - June 2014
| Type |
Our Target (14/15) |
Quarter 1 |
| Emergency Repair (within 3 hours) | 100% | 99.9% |
Eastline - customer service calls
27,979 calls received between April and June 2014
| Type |
Our Target (14/15) |
Quarter 1 |
| Calls answered within service standard of 20 seconds | 97% | 97.61% |
Rents
| Type |
Our Target (14/15) |
Quarter 1 |
| Current rent arrears (%) | 5.8% | 5.06% |
| Former tenant income collected during the year | £130,000 | £31,748 |
Empty properties
| Type |
Our Target (14/15) |
Quarter 1 |
| Average re-let times of empty properties | 17 days | 7.33 days |
Nuisance and anti-social behaviour
| Cases referred | 210 |
| Cases resolved and closed | 214 |
| Legal actions taken |
9 |
Our customer communications panel is currently reviewing the way we publicise our performance information. Please contact us if you have any thoughts or ideas on what you would like to know about our services.
Eastlands Homes Inspection Report 26th April 2007
(pdf, 214 KB)
