You can make an appointment to get most done at a time that's convenient for you.

You can choose appointments for Monday to Friday. There are four appointments each day - from 'early morning' to 'late afternoon'.  No need to wait in all day for someone to turn up!

We offer appointments between the following times:

Early morning:           8.00am           to         10:00am
Morning:                   10.00am         to          12:00pm
Early afternoon:         12.00noon       to         2:00pm
Afternoon:                 2.00pm           to         4.00pm

When you order a repair we'll offer you an appointment for that job, and give you other times to choose from if necessary. The first appointment will be within the repair deadlines  for that work - so for an urgent repair you will be able to pick an appointment for some time within the next five working days.

Please make sure someone is at home at the appointment time. Always ask for and check identification - all Eastlands Homes workers carry ID cards with their photos on.

By prior arrangement, we can also offer a Wednesday evening or Saturday morning appointment if you are unable to be at home or arrange for another person to be at your home during normal working hours.

that do not get an appointment

When you ask for a repair we give the work a deadline which indicates when the repair must be done by. You can get an appointment for most , except . . .

Emergencies
We don't make appointments for emergency call-outs because they are done within three hours of you contacting us - we just tell you to stay at home and wait for the worker to call.

Major
When you order one of these we won't immediately offer you an appointment. This is because we may need to order in specialist or manufactured items to complete the repair. We will contact you when we know the exact date.