We have a range of customer information leaflets that have been approved by our customer panel.

 

Anti-Social Behaviour (pdf, 550 KB)

Are you Satisfied? (pdf, 800 KB)

Asbestos - What it is, where it might be found and how we can help (pdf, 515 KB)

Bereavement - General Information (pdf, 63 KB)

Connecting Your Gas & Electricity (pdf, 278 KB)

Cottage Flats - Service standard for cleaning the shared areas (pdf, 47 KB)

Customer Service Charter (pdf, 37 KB)

Disability Equality Statement (pdf, 53 KB)

Domestic Abuse (pdf, 793 KB)

Equipment and Adaptations (pdf, 641 KB)

Gas Servicing (pdf, 40 KB)

Get involved & have your say (pdf, 610 KB)

How to apply for Rehousing and Transfers (pdf, 651 KB)

How we calculate your rent (pdf, 47 KB)

Improvements and Alterations - Guidelines to carrying out your own (pdf, 650 KB)

Improvement Programme (pdf, 263 KB)

Investment Programme Phase 2 (pdf, 1161 KB)

Improving Our Environment (pdf, 264 KB)

Information On A Temporary Move (pdf, 272 KB)

Keeping Your Garden Tidy (pdf, 794 KB)

Moving into your new home (pdf, 592 KB)

Paying your rent (pdf, 534 KB)

Pests in your home (pdf, 827 KB)

Problems paying the rent (pdf, 601 KB)

Property Turnover & Average Waiting Times (pdf, 262 KB)

Racial Harrassment (pdf, 474 KB)

Rechargeable (pdf, 49 KB)

Reduce, Re-use & Recycle (pdf, 794 KB)

Sanctuary Scheme (pdf, 805 KB)

Rehousing Review List (pdf, 809 KB)

Tenant Participation Compact (pdf, 558 KB)

Young At Heart club (pdf, 44 KB)

Your New Home (pdf, 43 KB)

Your Right to personal information (pdf, 540 KB)

Your Tenancy Agreement (pdf, 465 KB)

Youth Involvement (pdf, 263 KB)